FREQUENTLY ASKED QUESTIONS
DO WE HAVE TO BOOK ONLINE
WHAT IS THE MINIMUM AND MAXIMUM AGE?
DO I NEED A PARENT WITH ME?
HOW LONG BEFORE MY SESSIONS SHOULD I ARRIVE?
Please arrive 20 minutes prior to your session to allow time for check-in, collection of your wristbands & a safety briefing before your session starts. Late arrival may result in missing part of your session or your booking being moved to the next available session where possible. We are unable to extend your session to make up for any lost time due to late arrival/ failure to complete a waiver or provide a partial/whole refund.
DO YOU HAVE TO SIGN A WAIVER OR WATCH A BRIEFING?
We require all participating guests complete a waiver and to watch a safety briefing video before entering the park. No individual may access the park without completing a waiver and understanding the Ninja Rules. If you would like assistance with this or have any questions please ask a member of our team. Participants on the course are responsible for ensuring safe play by abiding by the rules and safety information displayed or communicated by our team. In the interest of safety for themselves and our other guests, those who are deemed to be unsafe/ failing to comply by park rules will be removed from the park.
DO YOU HAVE PARKING?
There is ample parking available for customers at all our venues.
WHERE DO WE PUT OUR PERSONAL BELONGINGS?
DO I NEED TO WEAR GLOVES?
We highly advise you wear gloves, Ninjas with sore hands are half a Ninja. These are available from reception in a range of sizes. Please note, we do not allow chalk to be used on the course.
WHAT SHOULD I WEAR?
All Ninjas must wear reusable Total Ninja Hygiene Socks on the Inflatable Course which are available to purchase online or at reception.
These are not normal socks, they are antibacterial socks with fibres in which reduce the amount of sweat transfer keeping the inflatables cleaner and more hygienic for our customers. When your feet get hot, the socks are also designed to reduce the chances of athletes foot and odour.
We also recommend you wear something comfortable and suitable for sports activities – long t-shirts are recommended to protect your arms however you may wear shorts and t-shirts if you prefer.
Please ensure you have removed all jewellery and loose objects to prevent loss, damage or injury to yourself or others.
You are also strongly advised to wear grip gloves to protect your hands. After all, Ninjas with sore hands are half a Ninja! These are available from reception in a range of sizes. Please note, we do not allow chalk to be used on the course
CAN WE BRING OUR OWN FOOD?
No, to ensure that we comply with our public liability insurance, only food and drinks bought from our Café may be consumed onsite please.
IS THERE A SPECTATOR AREA?
Spectators are free of charge within our Café viewing area.
DO YOU OFFER DISCOUNTS FOR LARGE GROUPS AND SCHOOLS?
For more information & tailored packages please send an enquiry to our team via email or feel free to call us.
WHAT ARE YOUR OPENING HOURS?
Monday – Friday:
10am – 9pm
Saturday & Sundays:
9am – 9pm
School & Public Holidays:
As above (closed Easter Sunday, Christmas Day & Boxing Day)
Times subject to change, please check our live booking page before your visit. We strongly advise pre-booking sessions before arrival to avoid any disappointment.